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  • Testimonials

    • “I found Ignite Excellence had a new and fresh approach to an old topic – developing better communication skills. I’ve taken many courses in this area and appreciate you being able to address this succinctly.”
      Lisa Lapierre, Consultant
      Hunt Personnel

    • “I found Ignite Excellence had a new and fresh approach to an old topic – developing better communication skills. I’ve taken many courses in this area and appreciate you being able to address this succinctly.”
      Lisa Lapierre, Consultant
      Hunt Personnel

    • “Thank you for giving me great habits and the tools to get it right every time! Your course and its teaching methods have already proven successful, as I’ve been able to persuade and move people to action faster with greater retention of information! I will use the skills I’ve learned in every presentation I do, with the ability improve each and every time!”
      Mia Chang, Account Executive
      Desjardins Financial Security

    • “My experience at the training was terrific. Of course you shook me out of my comfort zone. It was engaging, interactive, emotive and very purposeful. I learnt about my personality strengths that are relevant to effective communication.”
      George Ogalo
      Africa International University

    • “This is by far the most enjoyable and effective training program I have been involved with… and ironically on my (previously) least favoured subject.”  

      Jillian Warren, Sr. Interior Designer
      IBI Group

    • “Over my career, I’ve taken many presentation courses, but none of them really pushed me to the limit as this one did. The Ignite Excellence approach makes you face your fears and tackle them head on! It also forces you to think and plan strategically when preparing for a presentation. The individualized skills learned in this program far exceed the cost!”
      Moe Renaud, Regional Director
      Desjardins Financial Security

    • “Having been in the Group Benefit business for over 20 years I have had the opportunity to attend many presentation courses over that time.  The Ignite Excellence Presentation program was by far the most valuable to date. The instruction is concise, well prepared and very encouraging in helping apply the tools. I would recommend this program to any individuals who present to potential clients!”

      Rod Trites, Account Executive
      Desjardins Financial Security

    • “I have, in the last few years, lacked confidence in several aspects of my life. This program has helped me gain it back. I will speak up in the future and feel good about it. Thanks.”
      Susan Roach, Direct Sales Rep
      Hanson Brick

    • “The unique thing about Suzanne Stevens is her innate ability to quickly identify how a particular community works, figure out how to craft communication to be effective in that context and then show how to use those skills.”
      Lois Shaw, Communications
      Africa International University (AIU)

    • “Quick session – a must have to grow as a Manager. It prepares you to carry out a difficult conversation. It makes you comfortable to lead.”
      Ambles Kock
      Yahoo!

       

    • “We continue to get requests from our staff for the Influence Without Authority Program and positive feedback from those who have attended in the past. To date, your program is the top rated program with our staff.”

      Ian MacRae, Director
      Rowan Williams Davies and Irwin Inc. (RWDI)

    • “I thoroughly enjoyed the Influence Without Authority program and would highly recommend it to anyone in the work place. I knew it would be helpful but didn’t realize just how beneficial and insightful it would be. I am much more confident now in how to communicate ideas, concerns and proposals and plan on using what I’ve learned in all facets of life. Thank-you!”
      Christine Tompa
      News Canada

    • “This program was a big eye opener for me, as well at times a humbling one. That said it was very instructive in helping me see the skills I need to improve on in effective influencing.”
      Dave Carpenter, Business Development Manager
      Yahoo!


    • “This was a very well structured, dynamic program. I have left feeling more comfortable and confident with my ability to communicate with more senior or experienced clients and colleagues.”
      Natalie York
      Rowan Williams Davies and Irwin Inc. (RWDI)

    • “A great training that should be taken by all Leaders who have direct reports. It offers excellent tips and facts that are essential for all business and even personal communications.”
      Helga Kriska, Team Leader –
      AMEX


    • “Firstly, I would like to thank you for offering such a program that gets to the heart of communication and more importantly, leadership. I found the three-day program to be exciting and extremely useful. It allowed me the opportunity to look back on the way I have been communicating, understand it and improve it. I feel empowered with new skill sets that will allow me to get the most value from the people I work with.”

      Richard Aubry, Associate
      IBI Group

    • For our Women’s Leadership Network, Suzanne Stevens created a session on influencing, differentiating and engaging, specifically aimed at women.  Suzanne herself is an excellent role model for other women and the session was a big hit!  Her presentation was engaging and the content was interesting, relevant and thought provoking.  Every participant enjoyed themselves and all of the feed back I received was positive.”
      Nancy Forrester, Manager, IT – ERP & BW,
      Canadian Standards Association (CSA Group Canada
      )

    • “After just recently participating in the Leadership and Perception Selling Programs through Ignite Excellence, I have found a higher, conscious level of communication. Having attended a number of different Sales Training programs, Ignite Excellence is by far the most valuable in all facets. This has lead to stronger coaching abilities, higher levels of communication and understanding with upper management, as well as establishing and solidifying client relations.”

      Sandi Leonard, General Sales Manager
      Astral Media Radio

    • “Suzanne Stevens came to speak to our Women’s Leadership Network and we thoroughly admired her endless energy and insight into how women can be successful in all areas of their lives.”
      Allyson Kinsley, Vice President Strategic Business Development,
      MasterCard

    • “The senior team at Research House has just completed three days of training with Ignite Excellence. The session was truly outstanding! My team returned to the office refreshed, re-invigorated and I think a bit exhausted. The change in the buzz around the office is remarkable. In my impression, the three days we spent with Ignite Excellence will kick of a quantum change in what Research House is and what it will be for the future.”
      Graham Loughton, Vice President & General Manager
      Research House

  • Ignite Excellence Foundation

    Investment in your development is also an investment in tertiary education for the future women leaders of Africa. Five percent (5%) of every program sold will be donated to the Ignite Excellence Foundation. – focusing on investing, inspiring & developing women leaders for tomorrow.
  • Become an Affiliate Partner

    Do you want to become an Affiliate Partner and earn referral fees? Click here to learn more. International affiliates welcome.
  • Organization Development

    If you are interested in developing your team, email us at sales@igniteexcellence.com for special online training rates or visit the Group Solutions for more information and options on developing your team.
  • Connected Service Program

    Creating customer loyalty and opportunities through superior customer service

    Communicating with clients on the phone and in diverse situations while ensuring customer loyalty is achieved.

    This program is not presently available on-line, however, if you are interested in receiving a special promotion rate when it is launched please click this link (Influential communications-development-program) and use promotion code “SCintro” And we will inform you of its availability.

    Creating customer loyalty and opportunities through superior customer service

    Communicating with clients on the phone and in diverse situations while ensuring customer loyalty is achieved.

    Customer service is often what will differentiate you from your competitors. Ensuring that initial interaction with the customer is positive and memorable is imperative.  Many organizations have ‘Customer Service’ teams, but these groups are only as good as the actual customer experience. Excellent client service bonds customers to your company – long-term. After all, it is your company’s reputation on the line.

    Connected Service Programcreating customer loyalty and opportunities through superior customer service, promotes positive customer interaction – every time. This program will assist Customer Service teams, or any individual who interacts with a client in a service capacity, to make the most positive impression from the first interaction to long after service is implemented. The program develops the skills to ensure that the customer feels his or her problem has been addressed in an empathetic and professional manner. The result is increased customer loyalty.

    This program is relevant to inside sales people who also have a customer service role. This program will provide them with the skills to sell various solutions while providing an excellent customer experience. This program includes the development of customer service skills, including how to make successful outreach calls, providing conflict-resolution skills and promoting proactive questioning techniques for sales or service objectives to fulfill a perspective future need or to deflect a perspective future challenge.

    Key Learning Outcomes

    Participants will have the skills to:

    • Build confidence as Customer Service Representatives, making them more effective in diverse situations.
    • Confidently deal with aggressive clients.
    • Be flexible in their communications to empathize with the client while controlling expectations.
    • Promote a favourable customer experience through communications.
    • Sell on the phone while resolving issues.

    Who should participate?

    Women who…

    • Are customer Service Professionals
    • Are part of an Inside Sales teams
    • Interact on the telephone in a service capacity with customers
    • Are Customer Service Representatives with a sales function

    SPECIAL FEATURE FOR LEADING LADIES

    In addition to the extensive and comprehensive online programs, the Founder of Ignite Excellence Inc., Suzanne F Stevens, also provides you with insights on using influential skills as a woman. Also featured, are international ‘Leading Ladies’ in business, politics, education and philanthropy who will provide strategies on ‘how to’ build and grow your career, company or institution. These insights will be emailed to you during and after the completion of your program.  This offer is exclusive to the Leading Lady Series.

     

    Full ProgramConnected Service Program, includes digital audio and visual streaming, downloadable module worksheets (that build a complete workbook to be used as a resource), module exercise, reinforcement tools and certificate of program completion.  The program includes approximately 15 modules and can be completed in a few days or two months depending on your objectives.

    (Note: You will need an internet connection to take this course. The highest technology has been considered to promote streaming in emerging countries. The training videos are supported by all major Operating systems and browsers: Operating Systems: Mac OS/Windows; Browser support: Internet Explorer, Firefox, Google Chrome, Safari, Opera, browsers on iPhone/iPad and other smartphones; Flash version required: 9.115.)

    This program is not presently available on-line, however, if you are interested in receiving a special promotion rate when it is launched please click this link (Influential communications-development-program) and use promotion code “SCintro” And we will inform you of its availability.